Terms
Your booking and payment terms.
These terms explain what you’re booking, how payment works, and what happens if plans change. Your confirmation records the date, time, place, agreed services, price, and reservation amount. These terms apply to new bookings made under this policy; an earlier booking keeps the terms recorded when it was confirmed.
Booking and confirmation
You may check availability, review your total, and book without creating an account. Available times reflect the current officiant calendar and can change until reserved. A submitted request marked as pending is not yet confirmed. A checkout hold reserves capacity briefly; a paid booking is confirmed only when payment succeeds.
Locations and travel
Road-accessible locations in the supported Kitsap service area may be booked instantly. Other locations, including ferry- or boat-only venues, are saved as pending bookings for personal review. Staff will review availability, travel, and any agreed changes before confirming. Address suggestions do not establish venue access or service eligibility.
Payment and your reservation
Full payment is selected by default. You can instead pay 50% of the agreed service total at booking, with the remaining service balance due in person before the ceremony begins. We round a half-cent reservation amount up to the next cent. Goods and shipping are paid in full at booking and have separate cancellation terms. The 50% service reservation payment is included in your total and is non-refundable if you cancel, whether you paid in full or used split payment. It reserves your officiant and any confirmed photographer or provided witnesses, and accounts for preparation and opportunities to accept other work that we give up. Your quote shows the exact reservation amount before you pay. Pending-review requests do not collect payment when submitted. Payments are processed by Square.
If you cancel
Use your private booking link or contact us in writing. We retain the 50% service reservation payment, refund any remaining advance payment for services we have not provided, and release the unpaid service balance. Paying in full does not increase the non-refundable portion. We do not add a second cancellation charge for the same reservation. Completed services are not refundable. We calculate notice from when we receive your request, even if we confirm it later.
A different date or place
You can move your ceremony once without a change fee when you give at least seven full days’ notice and choose an available date within 12 months of the original ceremony. Your payments carry over. With shorter notice, contact us for personal review. A different location may change travel or service costs; we will give you the revised arrangements and total before you decide. Your original booking remains in place until we confirm the change in writing. If no change is agreed and you cancel, the cancellation terms apply.
Weather and safe access
For an outdoor ceremony, arrange an indoor or sheltered backup location and tell us about it before the day. Rain alone does not cancel a ceremony if we can use a safe, suitable location. If severe weather, a closure, or unsafe travel prevents the ceremony, we will work with you on a safe location or another date without a cancellation or change fee. If we cannot agree on an alternative within 12 months, we refund payments for services we have not provided, including the reservation payment. Goods already supplied remain separate.
If we cannot provide your ceremony
We will tell you as soon as possible. You can accept an available replacement officiant or a different date, but you do not have to. If you decline those alternatives, we refund all payments for the ceremony services we cannot provide, including the reservation payment. We also refund unshipped goods and unused shipping charges.
Ceremony items and shipping
Goods already supplied are separate from the service refund. We refund unshipped standard goods and unused shipping charges. Any exception for a personalized or specially ordered item must be agreed in writing before we order it. This policy does not change your rights concerning faulty goods.
Refunds
We confirm the refund amount in writing and submit an approved refund to the original payment method within five business days. Your bank or payment provider determines when it appears in your account. Refunds are reviewed personally rather than processed automatically through the booking page.
Website photo permission
Website photo permission is separate from booking a ceremony or hiring a photographer. A Yes authorizes Promise & Place to display ceremony photos showing the consenting booking contact on promiseandplace.com, subject to the necessary permissions from other identifiable people and the copyright holder. It is not permission on behalf of every participant or guest. A No means no website publication of photos from that booking. Existing bookings without a recorded decision are not permission to publish. Requests to withdraw or remove a photo can be made through the booking change link or contact form. Permission does not transfer copyright or authorize other promotional uses.
Changes and refunds are reviewed personally. A request does not automatically change your booking or issue a refund. These terms do not limit cancellation or refund rights provided by law.